AYURI e-Boutique:
AYURI offers you Insured
Free Shipping within USA
above $400 order and 21-days return policy.
You can, at the end of the period return it,
if you are not satisfied.
Merchandise (the order above
$400 – excluding tax) is shipped free, fully insured.
- First, you will receive an email from PayPal with a receipt number after you have placed the purchase.
- Second, you will receive shipping confirmation along
with a tracking number from the carrier/us.
After your order has been
processed (M - F excluding weekends/holidays), it will be delivered via one of these two carriers: UPS or USPS.
Merchandise availability will determine which method is to be used.
Free Shipping with
a delivery confirmation on the order above $400 (excluding tax) to ship within
USA
- USPS Priority Mail arriving
- UPS Ground arriving
Insured Shipping with
a delivery confirmation on the order below $399 (excluding tax) to ship within
USA
(Within USA)
|
From(USD) |
To(USD) |
Shipping Rate(USD) |
|
0.01 |
199.99 |
10.00 |
|
200.00 |
399.99 |
15.00 |
|
400.00 |
and up |
FREE! |
Shipping Policy Outside USA:
Insured Shipping on
the order Outside USA *AYURI is not
responsible for any duties/taxes and any other regulatory for each shipping
destination.
- First, you will receive an email from PayPal with a receipt number after you have placed the purchase.
- Second, you will receive shipping confirmation along
with a tracking number from the carrier/us.
After your order has been processed (M - F / USA time excluding weekends/holidays), it will be delivered via one of these three carriers: UPS, FEDEX or USPS. Merchandise availability will determine which method is to be used.
(Outside USA) *we currently ship to: Australia, Canada, Denmark, France, Germany, Hong Kong, Italy, Japan, Norway, Singapore, Sweden, Switzerland, Taiwan, United Kingdom
|
From(USD) |
To(USD) |
Shipping Rate(USD) |
|
0.01 |
299.99 |
33.00 |
|
300.00 |
499.99 |
37.00 |
|
500.00 |
799.99 |
41.00 |
|
800.00 |
999.99 |
46.00 |
|
1000.00 |
1199.99 |
49.00 |
|
1200.00 |
1399.99 |
55.00 |
|
1400.00 |
1599.99 |
61.00 |
|
1600.00 |
1799.99 |
69.00 |
|
1800.00 |
1999.99 |
78.00 |
|
*2000.00 |
|
|
*Insured shipping charge for order
USD2,000 and above will be billed separately.
You will receive an email from us on the total cost of the insured
shipping charge, which will be charged to your credit card you have used to
purchase the merchandise(s).
Under normal conditions, you
will receive the merchandise within 7 to 14 business days after processing the
order. Shipping times are estimates and not guarantees. They may be affected by
factors over which AYURI has no control, including incorrect delivery
addresses, customs delays and Post Office delivery restrictions. Orders affected
by such delays may take as long as 6 weeks to arrive. AYURI will take no action
on these orders during that time. If the merchandise is suddenly over
sold, then we would need to notify you via email for the refund of the
unavailable products. We will notify you
via email when the product is available again.
For your security and prevent
any frauds, we will ONLY deliver to the same address on file with your credit
card company you used to purchase the merchandise(s) for all outside USA order
and shipment. Therefore, there is NO shipping to an alternative address for
the order & shipment outside USA.
We
have a right to charge for insured shipping charges, handling fees and not to
refund any credit on the undeliverable order.
- If any order is returned by the shipping carrier
(e.g. UPS, FedEx, USPS) to AYURI as “undeliverable” because the shipping
address provided by the Customer was incorrect.
- If the Customer, the order’s Recipient or anyone at
the shipping address refuses to accept the package from the shipping carrier
for any reason.
Our representative may
contact you for additional information if necessary. AYURI.COM reserves the
right to cancel any orders that are suspicious and those cases would be
reported to proper authorities.
We offer our high quality
gift box for all orders. We do not offer
any other special wrappings at this time.
For security reasons,
delivery will only be made to street address only, no P.O. Boxes.
Return & Cancellation order &
shipment within USA:
Our products are of the
highest quality and we inspect every order to meet for our highest standard
prior to shipping. If you are discontent with the merchandise for whatever the
reason, you can return it within
21 days (including weekend/holidays) from the date of your order.
Conditions of
return:
- All returns must be in original condition, unworn
and an attached tag must not be removed. It cannot be altered by other
jewelers, as well as have scratches, dents or nicks. Damaged goods due to
client negligence will not be accepted for refund.
- The original documents and boxes should be sent back
along with the merchandise.
- Packages without a return confirmation number will
not be accepted for refund.
Request the
return confirmation number within 12
days including weekends/holidays from
your order date.
1) your receipt number from PayPal email upon your order
2) the item(s) you wish to return along with each item number of the merchandise (*available in the email from PayPal for your order))
3) a telephone number to contact you (Best time to contact you: for example. West Coast USA 9am M-F)
4) the reason for your return
- A return confirmation number will not be sent out to
any emails received after 12 days from the order date. There is no exception for this. This is
because we are giving you enough time to ship back the item to us to meet
21 days return policy. For this reason, no refund will apply to the return
confirmation number request email received after 12 days from the order
date.
- The item must be received at AYURI within 21 days (including
weekends/holidays) from
your order date. Ex: You ordered
your merchandise on
Following the
instructions:
- Send an email at boutique@ayuri.com within 12 days
from your order to obtain a return confirmation number. We will email a
return confirmation number back to you within 48 hours upon the recipient
of your email (M – F excluding weekends/holidays).
- After you have received that confirmation number,
print it out and send it along with the return merchandise.
- You can ship it via any carrier, but you must
purchase insurance for the full amount of the merchandise and the request
of the signature for the delivery since AYURI is not responsible for
stolen, damaged or lost goods. Remember to keep the shipping documents
along with the tracking number. This is in case you need to claim
insurance with the shipping company.
Please do not
write AYURI.COM, jewelry or any other identifiable luxury item word in order to
protect the package against possible theft during transportation. AYURI.COM can
not be responsible for return shipping losses.
Once we receive the merchandise, we will inspect and examine the merchandise and will send you an email confirmation within 7 business days. A credit will be issued accordingly. Refunds will be made in the same form as the original purchase. If a credit card was used for the purchase, we can only refund the money to the same account. AYURI will refund the full cost of the item EXCLUDING restocking fees of 15% of the merchandise price (if a tag was removed from the item), shipping charges (if the shipping was free for above $400 order, actual shipping cost will be deducted from the refund), handling and insurance charges. Please allow one billing cycle to see your credits. Customers who return partial orders will be refunded for those particular items only.
If you decide to cancel after
the place an order, send us an email at boutique@ayuri.com with the receipt number, the item # of the merchandise(s) and your name. We will only be able to
cancel your order if the order has not been processed for the shipping.
If it has been shipped, you have to follow the return policy instruction stated
above once you have received the merchandise.
Return & Cancellation order &
shipment Outside USA:
Our products are of the
highest quality and we inspect every order to meet for our highest standard
prior to shipping. If you are discontent with the merchandise for whatever the
reason, you can return it within
50 days (including weekend/holidays) from the date of your order.
Conditions of
return:
- All returns must be
in original condition, unworn and an attached tag must not be removed. It
cannot be altered by other jewelers, as well as have scratches, dents or
nicks. Damaged goods due to client negligence will not be accepted for
refund.
- The original
documents and boxes should be sent back along with the merchandise.
- Packages without a
return confirmation number will not be accepted for refund.
Request the
return confirmation number within 25 days
including weekends/holidays from your order date.
1) your receipt number from PayPal email upon your order
2) the item(s) you wish to return along with each item number of the merchandise (*available in the email from PayPal for your order))
3) a telephone number to contact you with your country code (Best time to contact you: for example. Japan time 9am- 12pm M-F)
4) the reason for your return
- A return confirmation number will not be sent out to
any emails received after 25 days from the order date. There is no exception for this. This is
because we are giving you enough time to ship back the item to us to meet 50
days return policy. For this reason, no refund will apply to the return
confirmation number request email received after 25 days from the order
date.
- The item must be received at AYURI within 50 days (including
weekends/holidays) from
your order date. Ex: You ordered
your merchandise on 1/1/09. AYURI must receive it back no later than 2/19/09.
Keep in mind that the shipment (depending on the carrier service of your
choice may take 7 – 21 business days*this is not any gurantee by AYURI).
No refund will apply to the return items received at AYURI after 50 days.
Following the
instructions:
- Send an email at boutique@ayuri.com within 25 days
from your order to obtain a return confirmation number. We will email a
return confirmation number back to you normally within 48 hours upon the
recipient of your email (M – F excluding weekends/holidays USA time).
- After you have received that confirmation number,
print it out and send it along with the return merchandise.
- You can ship it via any carrier, but you must purchase insurance for the
full amount of the merchandise since AYURI is not responsible for
stolen, damaged or lost goods. Remember to keep all shipping documents
along with the tracking number. This is in case you need to claim
insurance with the shipping company of your choice in your country.
Please do not
write AYURI.COM, jewelry or any other identifiable luxury item word in order to
protect the package against possible theft during transportation. AYURI.COM can
not be responsible for return shipping losses.
Once we receive the merchandise, we will inspect and examine the merchandise and will send you an email confirmation within 7 business days (USA time). A credit will be issued accordingly. Refunds will be made in the same form as the original purchase. If a credit card was used for the purchase,
we can only refund the money to the same account in US Dollar (the, it will convert to the currency conversion rate in a resident of your country and there may be difference in total amount – less or more you have paid originally depending on the currency conversion rate at that time). AYURI will refund the full cost of the item EXCLUDING restocking fees of 15% of the merchandise price (if a tag was removed from the item), insured shipping charges, handling charges and any other incurred charges such as duties. Please allow one billing cycle to see your credits. Customers who return partial orders will be refunded for those particular items only.If you decide to cancel after
the place an order, send us an email at boutique@ayuri.com with the receipt number, the item # of the merchandise(s) and your name. We
will only be able to cancel your order if the order has not been processed for
the shipping. If it has been shipped, you have to follow the return
policy instruction stated above once you have received the merchandise and you
will be responsible any duties and other fees applied to be shipped to your
country.
Privacy:
AYURI would like to express to you that any information being collected on
this web site will not be distributed to any third party company which does not
directly deal with the processing of your order (shipping companies).
Your
information, including any information taken during an off-line transaction
such as by phone and/or e-mail may only be distributed to companies such as
your financial institution of your credit card or to a shipping carrier wishing
to deliver goods.
All
information collected on this Web Site is encrypted.
We are well
aware that "privacy" is a key concern of Internet customers. At AYURI,
we go to great lengths to protect your privacy.
Contents of
this page are subject to the change without any notice. We will update accordingly.